Ask the event team for help

Send a private message to the event team if something isn't working.

If something isn't working during the event, you can send a private message to the event team. Other viewers don't see it.

Steps

Choose the More & help tab on the right of the event page. On a phone, it's further down the page.
In the Need a hand? box, describe the problem, for example "I can't hear anything".
Choose Ask for help.
Keep the page open. The event team's reply appears under your message.

The More & help tab with the Need a hand? box and the Ask for help button.

Other ways to get help

Playback help, under the video, has tips on sound and refreshing. Its Contact event support button emails the JPC production team.
Help, at the top right of the page, opens a short guide to the event page.

Good to know

Only the event team sees your message.
If Ask for help is greyed out, type your name or sign in first.
To ask the speakers a question, use the Q&A tab instead. See Ask a question.
Quick fixes for common problems are in Fix sound and playback problems.