HELP CENTRE
How can we help?
112 step-by-step guides for watching, taking part, voting, hosting and running your event.
Watching an event
Opening the event, the video, captions, full screen, replays and getting help.
- Open an event and find your way around
- What you see before the event starts
- Watch in full screen
- Turn captions on or off
- Fix sound and playback problems
- Make the text bigger
- Announcements and questions shown over the video
- Send a reaction
- Take part on your phone with the QR code
- When the event is on Teams, Zoom or another platform
- Move between rooms at a multi-room event
- Use the About, Resources, Replay & transcript and Feedback tabs
- Watch the replay
- Ask the event team for help
- Watch on a phone or tablet
- What viewing reports mean for you
Signing in and registering
Joining with your name, email codes, registering and invitations.
Taking part
Questions, polls, quizzes, word clouds, surveys and reactions.
- Ask a question
- Record an audio or video question
- Support a question
- Find new polls and activities
- Answer a multiple choice poll
- Give a rating from 1 to 5
- Put a list in order
- Answer a timed quiz
- Add to a word cloud
- Answer an open text question
- Complete a survey
- Take part in full screen
- Leave feedback after the event
- Understand the limits that keep things fair
Voting at a meeting
For members voting at an AGM or other formal meeting.
Hosts and presenters
Your private host page on an iPad or phone.
Producers: setting up
Getting your event page, access, registration and invitations ready.
- Find your events
- Finish setting up your event
- Change the event setup
- Choose who can watch
- Set up registration
- Manage registrations
- Invite people
- Send reminders and replay emails
- Change the viewing and replay settings
- Add documents, chapters and a transcript
- Add breakout rooms
- Give hosts their links
- Set the message under the video
- Run through a rehearsal checklist
Producers: running the show
Going live, questions, polls, announcements and the stream delay.
- Find your way around the producer page
- Go live, hide the picture and finish the event
- Watch the stream lights and switch to the backup
- Choose This stream or In the room
- Check new questions
- Put a question on screen
- Mark questions answered, hide them or take them off screen
- Send a question to a host
- Send hosts a cue or a note
- Send an announcement to every viewer
- Add a poll or other activity
- Open and close an activity automatically
- Launch, close and reveal a poll
- Check word cloud words and written answers
- Set or measure the stream delay
- Turn features on and off
- Answer viewers’ help requests
- Run a typical show, step by step
Producers: after the event
Replays, recordings, reports and downloads.
Formal meetings: officers
Registers, resolutions, proxies, voting, check-in and records.
- Get started with the formal meeting tools
- Find out who does what
- Name the officers
- Choose the meeting settings
- Load the member register
- Add resolutions
- Record proxies
- Approve the meeting and email voting links
- Open and close voting
- Check members in at the venue
- Track attendance and quorum
- Keep the question register
- Enter paper ballot counts
- Download the meeting records
Troubleshooting and more
Fixes for common problems, privacy, accessibility and the words we use.