Answer viewers’ help requests

Reply privately to viewers who ask for help during the event.

Viewers can choose Ask for help on the event page, for example because they can't hear. Their requests come to you on the producer page. Only the person who asked sees your reply.

Steps

1. Scroll down to the Event settings box.
2. Find Help requests. It lists viewers who asked for help.
3. Type a reply in Reply privately.
4. Choose Send reply.
5. Choose Resolved when it's sorted.

Good to know

• Keep an eye on help requests during the show.
• Common answers for viewers are in Troubleshooting for viewers and Fix sound and playback problems.
• To see what viewers see, read Ask the event team for help.